Return & Exchange Policy

We want to make sure you are as happy with your jewelry as possible. That's why we offer returns and exchanges within 30 days of your item's delivery. Our simple returns & exchanges portal makes it easy to go through the process and end up with the outcome you want. 

Return & Exchange Portal:

 

Hello Adorn returns + exchanges portal

 

Return + Exchange Policy Details:

We will gladly accept like-new product for return or exchange for any reason as long as it is shipped back (aka label is scanned) within 30 days of receiving it. Please note:

  • Original shipping costs are non-refundable.
  • For Exchanges: We always offer free shipping on exchanges.
  • For Returns: The cost of the $3 return label will be deducted from the refunded amount

For all returns, the shipping labels must be used / scanned in by USPS within 10 days of receiving the email containing the return shipping label. After that, the label is automatically voided. 

Canada Customers: Unfortunately we cannot offer exchanges on international orders, but we do accept returns.

Sales / Promotions Price Adjustment: We’re unable to offer price adjustments for temporary promotion, sales, or discounts. Promotions or discounts can’t be applied retroactively to orders placed before the promotion discount was activated nor after the promotion has finished. We are very conscious and deliberate about communicating details about upcoming sales and promotions, so the best way to make sure you know what is coming is by joining our email / SMS list and following us on IG with alerts turned on. 

Third Party Retailers: We’re unable to process returns, exchanges, or price adjustments for merchandise purchased from third party retailers that sell Hello Adorn jewelry. Please consult the retailer directly to learn about their policies.

Your refund will go back to the original method of payment used to make the purchase. We usually process returns quickly, but just in case, please allow up to 14 business days from when we receive the items for your account to be refunded.