Join Our Team

Return and Repair Specialist

Anticipated start date: March 2023
Application deadline: Friday, February 10th
Pay: $15/hour

POSITION SUMMARY:
Hello Adorn is seeking a full time Return and Repair Specialist. This individual will work closely with the customer care team to ensure that returns and repairs are processed and managed appropriately and in a timely fashion.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Manage returns and exchanges by: navigating return software, contacting customers when appropriate and managing inventory as it pertains to returns/exchanges.
    • Manage repairs from the retail store on a weekly basis.
    • Manage personalized jewelry orders daily by creating and completing the work order.
    • Support with assembly as needed.

      MUST-HAVES:

      • High level of accountability
      • Outstanding communication and organizational skills
      • Ability to organize tasks to meet deadlines
      • Ability to prioritize and adapt
      • Attention to detail and a quick learner
      • Ability to work both individually and as part of a dynamic team

      WORK ENVIRONMENT:
      The Return and Repair Specialist will be working in-studio, in an open collaborative space with their own desk space. 

      BENEFITS: 

      • Health insurance
      • 401k Match
      • Paid time off
      • Employee discount
      • Wellness stipend
      • Lively work environment

      ABOUT HELLO ADORN: 
      Hello Adorn is a maker brand that specializes in creating fine, handmade jewelry. Husband and wife duo (Jess, Founder/Owner and Adam, Owner) lead our growing team of makers, fulfillment, inventory, customer care specialists, and marketing team to create, market, sell, and ship Hello Adorn’s jewelry to customers all over the country (and world) from their downtown Eau Claire studio. It is a vibrant, fun-loving, enthusiastic group of incredible people working together to make a collective dream come true.

      HOW TO APPLY: 
      To apply, email careers by Friday, February 10th, 2023 with subject line "Return and Repair Specialist". Please include a cover letter and resume (with at least 3 references.) We also request a video showcasing you interests you in this position and Hello Adorn as a brand.

      All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status.